Zoho Expert SLA Support Plan Hours
Our Bulk Hours Support Plans with a Service Level Agreement of 2hrs response time ensures your team gets expert Zoho Support when needed and making the most of your Zoho Investments. The plans can be used for consultancy, setup, configuration & implementation and training. Your team can draw down on your block hours overtime. Your team will be assigned a Zoho expert who will provide expert support when needed.
How it work
Book support hours plan and then draw down against them for your implementation and ongoing support. You will be assigned a Zoho expert who will work on every support request from your team. The plans above can be used for implementation or/and post-implementation support. Whenever your team needs support, they can contact your assigned Zoho expert directly or leave your service support request via our contact page and will respond within 2hrs with a status of task or with a time frame to deliver on your request.
Terms and Condition
Support will be provided during our working hours. Our working hours are 9am — 5pm on weekdays (excluding English Bank Holidays)
Support hours are tracked in minutes
Support hours do not expire
Support will be provided remotely (Onsite consultancy visit can be organised for client locations within London for 50hrs and 100hrs support plans)
Price shown exclude VAT at 20%
Support hours report available monthly(Available weekly on request)
50hrs support plan can be paid in 2months instalments and 100hrs support plan 4months instalment. Please contact us.
See sample SLA agreement for your peace of mind.
Consultancy & Implementation
We work with you to understand your business, provide consultancy to assist with defining a clear requirement and proffer solutions. Our Consultants have years of experience working with clients in different sectors.
Use your support hours to keep your team skilled up. We provide training to your staff and onboard new team members ensuring best use of your investment
We act as your in-house Zoho expert so when your team need support we are just a click away. Support can be anything from, field change, errors, data loading, installing native or 3rd party applications and anything Zoho. Get updated on Zoho releases most relevant to your business.