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Hourly Support Plans

Our Support Plans hours do not expire and are available to use to the last minute.

Our Support Plans with a Service Level Agreement ensures your team gets expert Zoho Support when needed thus making the most of your Zoho Investments. The plans can be used for consultancy, setup, configuration & implementation and training. Your team can draw down on your support plan hours overtime. 

Zoho Admin Support
  • Minimum 10hrs Booking 

  • Act as your inhouse Zoho Admin

  • Use for Zoho Admin-related tasks 

  • Support can be anything from, field change, errors, data loading, and installing native or 3rd party apps.

  • Support hours are tracked in minutes

  • 9am to 5pm Monday to Friday excluding bank holidays

Standard Hourly Support
  • ​Minimum 2 Hours Booking

  • Raise support requests via e-mail, website chat and phone call

  • Maximum 5hrs response time 

  • Use for Consultation

  • Use for Configuration

  • Use for Training 

  • Support Hours are tracked hourly

  • 9am to 5pm Monday to Friday excluding bank holidays

10hrs Standard Support
  • ​10 Hours of Support 

  • Raise support requests via e-mail, website chat and phone call

  • Maximum 5hrs response time

  • Use for Consultation

  • Use for Configuration

  • Use for Training

  • Use for development work such as custom function and integration

  • Support hours are tracked in minutes

  •  9am to 5pm Monday to Friday excluding bank holidays

50hrs Premier Support
  • ​50 Hours Support Plan

  • Raise support requests via e-mail, website chat and phone call

  • Maximum 2hrs response time

  • Use for Consultation

  • Use for Configuration

  • Use for Training

  • Use for Development work such as custom functions and integrations

  • Support Hours are tracked in minutes

  • 9am to 5pm Monday to Friday excluding bank holidays

How It Works

Book support hours plan and then draw down against them for your implementation and ongoing support. You will be assigned a Zoho expert who will work on every support request from your team.  The plans above can be used for implementation or/and post-implementation support. Whenever your team needs support, they can contact your assigned Zoho expert directly or leave your service support request via our contact page and will respond within 2hrs with a status of task or with a time frame to deliver on your request.

Terms and Conditions
  • Support will be provided during our working hours. Our working hours are  9am — 5pm on weekdays (excluding English Bank Holidays)

  • Support hours are tracked in minutes

  • Support hours do not expire

  • Support will be provided remotely (Onsite consultancy visit can be organised for client locations within London for 50hrs and 100hrs support plans)

  • Price shown exclude VAT at 20%

  • Support hours report available monthly(Available weekly on request)

  • 100hrs and above support plan available. Please contact us. 

Benefits

Consultancy & Implementation

We work with you to understand your business, provide consultancy to assist with defining a clear requirement and proffer solutions. Our Consultants have years of experience working with clients in different sectors. 

Training

Use your support hours to keep your team skilled up. We provide training to your staff and onboard new team members ensuring best use of your investment

Admin Support

We assign you Zoho admin as your in-house Zoho expert and your team can get basic support as often needed by Zoho users. Get updated on Zoho releases. Standard support is available when needed to guide your assigned Admin 

Need more details? Contact us

We are here to assist. Contact us by phone, email or via our social media channels.

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