Hourly Support Plans
Our Support Plans hours do not expire and are available to use to the last minute.
Our Support Plans with a Service Level Agreement ensures your team gets expert Zoho Support when needed thus making the most of your Zoho Investments. The plans can be used for consultancy, setup, configuration & implementation and training. Your team can draw down on your support plan hours overtime.
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​10 Hours of Support
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Raise support requests via e-mail, website chat and phone call
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Maximum 5hrs response time
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Use for Consultation
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Use for Configuration
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Use for Training
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Use for development work such as custom function and integration
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Support hours are tracked in minutes
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9am to 5pm Monday to Friday excluding bank holidays
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​50 Hours Support Plan
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Raise support requests via e-mail, website chat and phone call
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Maximum 2hrs response time
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Use for Consultation
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Use for Configuration
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Use for Training
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Use for Development work such as custom functions and integrations
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Support Hours are tracked in minutes
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9am to 5pm Monday to Friday excluding bank holidays
How It Works
Book support hours plan and then draw down against them for your implementation and ongoing support. You will be assigned a Zoho expert who will work on every support request from your team. The plans above can be used for implementation or/and post-implementation support. Whenever your team needs support, they can contact your assigned Zoho expert directly or leave your service support request via our contact page and will respond within 2hrs with a status of task or with a time frame to deliver on your request.
Terms and Conditions
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Support will be provided during our working hours. Our working hours are 9am — 5pm on weekdays (excluding English Bank Holidays)
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Support hours are tracked in minutes
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Support hours do not expire
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Support will be provided remotely (Onsite consultancy visit can be organised for client locations within London for 50hrs and 100hrs support plans)
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Price shown exclude VAT at 20%
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Support hours report available monthly(Available weekly on request)
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100hrs and above support plan available. Please contact us.
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Benefits
Consultancy & Implementation
We work with you to understand your business, provide consultancy to assist with defining a clear requirement and proffer solutions. Our Consultants have years of experience working with clients in different sectors.
Training
Use your support hours to keep your team skilled up. We provide training to your staff and onboard new team members ensuring best use of your investment
Admin Support
We assign you Zoho admin as your in-house Zoho expert and your team can get basic support as often needed by Zoho users. Get updated on Zoho releases. Standard support is available when needed to guide your assigned Admin